Ring 3 Plus Shows online but won't stay connected

Products Video Doorbells
#1

I installed a ring three plus on Monday and it worked good for a full day and then disconnected on Tuesday morning I then deleted and re-setup the doorbell but this morning I wake up and again it is disconnected less than 24 hours later.

through the Ring app that shows its online everything’s good I have it hardwired and battery is was fully charged when I installed still at 90-95% but live view will never activate and it doesn’t record any videos when it stops working so I’ll will get a no notifications of motion at the door ever since it has quit working.

#2

Hi @Lonnzo79. This Community article here has some great information about your Doorbell falling offline and not activating during the Live View. If you are still having these concerns after reading that article, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.