Ring 3 plus and solar charger

I purchased the ring 3 plus and the solar charger that it fits on the base. I hooked it up like the directions said. When I go into the settings it says solar charger not connected.

Hi @cak119. What is the current battery level at for your Ring Video Doorbell 3? As mentioned in this Help Center article here, the power status will not reflect that the Solar Charger is present until the battery reaches 90%. I hope this information helps.