Ring 2 wedge mount screws too short

Hello all,

So I am attempting to mount a ring 2 with one of the wedge mounts. So I screwed the wedge mount securely to the wall but am finding it impossible to mount the ring unit to the wedge. It seems that the screw that go under the battery cover and into the wedge are too short to bite. I can get one, sometimes 2 to catch but never more than that and with any force the 2 that do tighten will just pop out.

Anyone else have this problem?

I’m having the same problem.

Hey neighbors! If you’re running into installation concerns with your Doorbell and the Wedge Kit, it may be best for you to contact our support team directly. They’ll be able to take a closer look and work with you to ensure your Doorbell is securely mounted. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: