Responses (3)

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  pcoyle

  I am having the same issue. I have tried everything. Wedges, polarized lens nothing helps. Called customer support, offered no solutions. I hate to switch to another brand, but worthless if I cant see the person at the door.

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  21-03-2020 06:32:56

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  bedfordguy

  I just installed my new ring2 doorbell and the camera SUCKS! The glare is just like the pic that you have posted here. I have the same set up on my front porch. Lawn guy came today and I couldnt even make his face out when he came to the door. The glare from outside the porch overrides the subject matter.... There needs to be a work around, bandaid in place for this issue if there are common issues on this..... Get it together RING.... Product sucks....

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  17-09-2020 08:27:01

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  bizactuator

  I have a Peephole video doorbell because we could not use the normal one. This glare is a huge problem, even if it is just starting to be daylight because we have a porch, that is covered. So it is pretty dark under there, so the light makes it brighter... We cannot move it, because it is in the peephole. What can we do? I attached a picture of how even in the evening time, you cannot see past the end of the porch. At least we can see people when they get under the porch, but not past it. At night, we can see even across the street. We just wish it would be that way during the day too.

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  30-09-2020 11:22:44

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  Tom_Ring

  Hi @bizactuator. With the Peephole cam, there is no way to angle or relocate the Doorbell. Unfortunately, there is nothing else we can do to mitigate the environmental conditions of your home. If you find something that works for you, please let us know.

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  01-10-2020 09:02:08