Ring 2 Re-Install After Six Months In The Box

Installed new Ring 2 doorbell in Jan 2020.. Put our home for sale in Feb 2020.. Removed the Ring (planned on taking the Ring with us to the next home. The home did not sell and we took it off the market. I re-installed the Ring . The motion detect and alarm only works if someone is within 8 - 10 feet of the device. It used to pickup motion 30 + feet away on the road which is what I want. I have changed all the settings to all the different options, set my options to match my neighbors across the street who's works fine, charged the battery, reloaded the app on my phone, completed the set up process twice & still not working the way it did on the initial first install. We tried calling the "customer no service" number but get hung up when the recording asks for a pin number. Where do you get a pin number? This whole process could be so much simpler if you could just call a number and get a English speaking Associate to walk you through a solution. Any suggestions on how to proceed would be appreciated.