Ring 2 not charging

Products Video Doorbells
#1

Ring not charging

I purchased a refurbished Ring 2 off woot. I installed it, wired to a mechanical chime box/transformer with no diode. A week later, it no longer charges and my mechanical doorbell no longer functions. Any suggestions on where to start troubleshooting or what to replace/change? I don’t NEED my mechanical doorbell as I purchased a Chime to eliminate WiFi issues, but I do want my Ring to charge.

#2

Hi there, @MrRed2213! You will find great use out of our Hardwiring Checklist for Battery-Powered Video Doorbells. Based on your description of this setup, it might be best to bypass the chime kit and use the Ring Chime you have there. Check out how to wire your Doorbell to a low voltage transformer by finding the instructions in our Help Center here. I hope this helps! :slight_smile: