Ring 2 goes into black and white view

About a week ago after recharging the battery on my Ring 2 it suddenly will just go into black and white mode. I can remove the battery and restart it but after a while the live view just goes black and white. I have even tried a hard reset but it continues to happen. Any suggestions?

Hey @matneym. A reset was a great first troubleshooting step, so thank you for giving that a try. Since you’re continuing to experience this concern after trying that reset, please give our support team a call at one of the numbers availablehere. They’ll be able to look more closely at your device and determine the cause of this concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19here to see how to contact support. :slight_smile: