Hi @Gilln1. Is there a specific direction that the white light is flashing when you get the error? This will tell me the error that the Doorbell is having. You can also try performing a reset on the Doorbell. You can do this by pressing and holding the orange setup button for 20 seconds, then releasing it. Once that is complete, you can attempt the setup again. Let me know if this helps.

Hi @Gilln1. This may have been caused by some type of wireless interference. Things like wireless printers or even having bluetooth devices nearby can cause issues during setup. When this happens, it's best to try an isolate the device as best possible and attempt to reconnect. You can try to connect the device to a wifi hotspot to rule out any network concerns. Also, be sure that the Doorbell is as close to your internet router as possible for setup to eliminate any distance issues.

Hi @Gilln1. There is a list of apps that can conflict with the Ring app. If you have any of these installed on your phone, it is possible that it is contributing to the problem. You can find that list in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). If you continue to have this issue, I suggest reaching out to our support team so they can go over a few settings in your network and see if they can narrow down why this is continuing to happen. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Hi Tom Well, its happened again ! Restarted the wifi.....twice today now actually, and the doorbell will not reconnect to the wifi, but every other wireless device has I have none of the apps mentioned on the list that might cause a problem, so I thought I would call the support team. I explained the problem the lady went through the obvious way of reconnecting through app, which we know doesn't work. She then went away for a couple of minutes, came back and advised me that the only way to reconnect is to take it off the wall and do a full restart because "thats what happens with some of the battery powered ones" her words not mine. Which lets be honest, that's not how they should work at all. I think basically the support team didnt have an answer and didnt even offer any advice. Not the lady on the phones fault but at the end of the day this device does not work as it should......time to send it back which is a disappointment

For any neighbors experiencing a similar concern with your Doorbell or Security Camera not automatically reconnecting to wifi after a power or wifi outage, please try the following troubleshooting steps: - [Reconnect your Doorbell or Security Camera to wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) manually. - If you're unable to reconnect your device to wifi manually, reset your Doorbell or Security Camera by holding down the setup button for at least 20 seconds. After the reset is complete, set your device back up in the Ring app using the steps under Set Up a Device. - Check the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the Device Health page to determine if your Doorbell or Camera is receiving a strong signal. A high RSSI can indicate an unstable connection, making it harder for your device to automatically reconnect to wifi after a temporary outage. - If the RSSI indicates a weak connection, try moving your router closer to your Doorbell or Camera. You can use a [Chime Pro](https://ring.com/products/chime-pro-gen2) or a wifi extender of your choosing to improve the signal your Ring device is receiving if you're unable to move the router closer. If these steps don't help, our support team can take a deeper dive to see what the cause may be. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.