I have a Ring 2nd Gen battery powered doorbell.
Yesterday I had a power cut which resulted in the device losing connection to the wi-fi, and a day later it has still not reconnected.
I have gone through the process of trying to re-connect via the instructions on the app - press the orange button, search for my network, re-enter password but the device will not connect.
The device then flashes white and tells me “hmmm sometime these things happen etc…Try again”
I tried again still nothing. It implies that there may be something wrong with my internet connection, but there isnt. I have also restarted my router and tried the process again, and also turned off the VPN and the exact same thing happens…IT won’t reconnect.
My other devices in the house reconnect fine, including the phone I use (Android OS) for the Ring App.
This leads me to believe that there is something wrong with the Doorbell itself
Any help appreciated
Hi @Gilln1. Is there a specific direction that the white light is flashing when you get the error? This will tell me the error that the Doorbell is having. You can also try performing a reset on the Doorbell. You can do this by pressing and holding the orange setup button for 20 seconds, then releasing it. Once that is complete, you can attempt the setup again. Let me know if this helps.
Hi Tom it flashes to the left but still nothing happened after I followed the prompts.
However, about 24hrs after I posted this it then suddenly connected again to the wi-fi… I hadnt done anything else to the device.
This same thing also happened recently when AWS had their network outage. So for some reason the device seems to take approx 36hrs to connect to the wi-fi if there is a disconnect…very strange.
The device is still within the period where I can return it so I am inclined to perhaps do that and request a replacement…unless you have any thoughts on why the device may do this
Hi @Gilln1. This may have been caused by some type of wireless interference. Things like wireless printers or even having bluetooth devices nearby can cause issues during setup. When this happens, it’s best to try an isolate the device as best possible and attempt to reconnect. You can try to connect the device to a wifi hotspot to rule out any network concerns. Also, be sure that the Doorbell is as close to your internet router as possible for setup to eliminate any distance issues.
There is a wireless printer in the same room as the router and the Ring device (when I had taken it off the wall after it disconnected) so maybe it due to that as you say.
Next time I will turn off the printer and see if that does the trick.
Thanks for your help
Hey @Gilln1. Absolutely! Hopefully you won’t have to worry about that moving forward.
Well, once again I have the same predicament. Over the last few weeks I have had to restart my wifi and thankfully, and amazingly the doorbell reconnected. Last night though I restarted my router again and almost 20 hours later the doorbell has not reconnected, and that is after trying a second time to restart the router. It is currently sitting about 5ft away from the router (it was even closer than that a while ago), inside the house, and there is no wireless printer switched on.
I have pressed the orange button for 20 secs and now the doorbell has a clockwise spinning white light and has been doing that for around 5 minutes now. No audio prompts, no alerts on the app…nothing.
I have to assume there is something wrong with the device, every other wireless piece of equipment in the house reconnects when need…not this Ring device, and it is very frustrating. It is now passed the time I can return it on Amazon. I assume there is some sort of warranty so I can have it returned and replaced without charge?
As an update, I have just tried some troubleshooting of my own. I’ve done a full reset and turned off all the antivirus / security option on my phone (the vpn was already off). I use McAfee and with everything turned off I have been able to re-install the device (basically start all over again) and it has connected…so lets see if this works better.
Hi @Gilln1. There is a list of apps that can conflict with the Ring app. If you have any of these installed on your phone, it is possible that it is contributing to the problem. You can find that list in this Help Center article here. If you continue to have this issue, I suggest reaching out to our support team so they can go over a few settings in your network and see if they can narrow down why this is continuing to happen. Please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
Well, its happened again ! Restarted the wifi…twice today now actually, and the doorbell will not reconnect to the wifi, but every other wireless device has
I have none of the apps mentioned on the list that might cause a problem, so I thought I would call the support team. I explained the problem the lady went through the obvious way of reconnecting through app, which we know doesn’t work. She then went away for a couple of minutes, came back and advised me that the only way to reconnect is to take it off the wall and do a full restart because “thats what happens with some of the battery powered ones” her words not mine. Which lets be honest, that’s not how they should work at all. I think basically the support team didnt have an answer and didnt even offer any advice. Not the lady on the phones fault but at the end of the day this device does not work as it should…time to send it back which is a disappointment