Ring 2 doorbell sending banner but not audible notifications

I have 3 new ring doorbells and none of them send audible notifications when the doorbell is rung. It sends banner notifications but not audible so I miss them all.

Ive checked all my iPhone settings and they are correct and my iPhone is not on silent.

Hey @CHDS. I’d recommend uninstalling the Ring App, restarting your phone to clear the cache, and reinstalling the Ring App. Once that’s done, check the notification permissions in your phone’s settings to make sure everything is enabled properly and then test out an event with your phone’s ringer volume on.

If you still don’t receive an audible notification, you’ll want to check the alert settings for the Doorbell itself within the Ring App. Open the Ring App > Main Menu > Devices > Doorbell > Device Settings > Alert Settings > App Alert Tones. Here you can adjust the slider to change the volume for the alerts the Ring App plays. Let me know how these steps work for you! :slight_smile: