Ring 2 doorbell offline, seems dead

My Ring Video Doorbell 2 has stopped working. It’s shows as disconnected and after removing, charging, and reinstalling the battery the lights flash blue once and the unit is completely unresponsive. Pushing the setup button has no effect. It was purchased in January 2020. What do I need to do to get warranty service?

Hi @TimT. To get the device replaced when within warranty, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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Hello, was there any other fixes that anyone had vs just getting it replaced? Mine has been acting like this too for no reason. However it just won’t connect yet my other one still works perfectly fine. :frowning: