Ring Video Doorbell
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Y
Ring 2 doorbell not charging properly
battery-video-doorbell
troubleshooting
cs-support
Our Ring doorbell randomly stopped working. It used to flash like a meter to show how charged it was. Now when we plug it in, the whole circle flashes and we can’t get it to charge even 50%. We have tried 3 different cables and it’s still not working. Any anyone figured out how to fix this issues?
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12-08-2023 04:07:16
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Justin_Ring
Hi @YENDIS. Try factory resetting it by pressing and holding the setup button for 20–25 seconds, and then [reconnect it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network). Then leave it charging for 6–8 hours. If you have tried this step and it is still not charging over 50%, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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14-08-2023 03:33:54
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