Ring 2 doorbell not charging properly

Our Ring doorbell randomly stopped working. It used to flash like a meter to show how charged it was. Now when we plug it in, the whole circle flashes and we can’t get it to charge even 50%. We have tried 3 different cables and it’s still not working. Any anyone figured out how to fix this issues?

Hi @YENDIS. Try factory resetting it by pressing and holding the setup button for 20–25 seconds, and then reconnect it to your wifi. Then leave it charging for 6–8 hours. If you have tried this step and it is still not charging over 50%, give our support team a call for further assistance.