Please help. My ring 2 doorbell is so dark at night I only see headlights going down the road. Update is current.
We’re here to help, @Steff! Whenever night vision adjustment does not occur at night, it’s best to check the lighting of the area first, as well as any nearby obstructions of view. Adding artificial light to an extremely dark area can help the Doorbell lens adjust better to low light conditions. I recommend also checking a live view to see your Doorbell’s field of view for any objects in view that might impact lens adjustment. For instance, some times when mounting a Doorbell in an enclosed area or too close to a perpendicular wall, or door framing, the lens might adjust more too the closest surface rather than the dark area around it.
A great test of night vision is shining a flashlight on the Doorbell to quickly change the lens focus, then turn off the flashlight, while watching this change via live view from your Ring app. Feel free to let us know how this goes, or even attach an image example if this concern persists!
This is my view at night with the porch light on. It is completely dark if it’s off. I did the flashlight test and it didn’t change. My night vision used to work and just stopped. Please help.
This Doorbell looks to be adjusting to the light, in which areas beyond the entry way does look quite dark. It’s best to also test videos at night, that have an object or person in the entry way. Once something is within view of the lens, it should capture as intended. For areas beyond the immediate entryway, we’ve seen neighbors add landscape lighting or even a Ring Camera with lights such as the Spotlight Camera.
Something else worth checking, is the color night vision feature. Check out our help center article about color night vision to see if this might help for this lowlight adjustment. If the above recommendations still do not improve night time adjustment, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.