Ring Video Doorbell
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Ring 2 doorbell night mode not working
Please help. My ring 2 doorbell is so dark at night I only see headlights going down the road. Update is current.
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20-09-2020 08:24:20
Responses (1)
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This is my view at night with the porch light on. It is completely dark if it's off. I did the flashlight test and it didn't change. My night vision used to work and just stopped. Please help.
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22-11-2020 04:32:10
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This Doorbell looks to be adjusting to the light, in which areas beyond the entry way does look quite dark. It's best to also test videos at night, that have an object or person in the entry way. Once something is within view of the lens, it should capture as intended. For areas beyond the immediate entryway, we've seen neighbors add landscape lighting or even a Ring Camera with lights such as the Spotlight Camera.
Something else worth checking, is the color night vision feature. Check out our [help center article](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision) about color night vision to see if this might help for this lowlight adjustment. If the above recommendations still do not improve night time adjustment, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-11-2020 11:24:07
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Marley_Ring
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22-09-2020 05:08:09
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