Ring 2 doorbell dead

At the beginning of the Covid pandemic my doorbell stopped working. Thinking the battery was out of charge, I exchanged batteries with a fully charged one but it still wouldn’t work. The camera itself just doesn’t turn on, no lights, no sound, nothing. I tried resetting but it doesn’t work. Is there a know issue with Ring 2 doorbells that presents this way?

Hey @Bracuta. If your device is not showing any signs of life after fully charging it, you will need to be in contact with our support team to see what else can be done and troubleshoot the device further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.