Ring Video Doorbell
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L
Ring 2 Door Bell - Very Unreliable
wifi
live-view
battery-video-doorbell
troubleshooting
Good afternoon,
I have a Ring 2 door bell which is proving to be very unreliable whenever i want to check the camera. It does not connect for around 70% of the time i try. I get the 'loading live' view for a while before the error 'could not open live view' message.
My other wifi devices work fine around the home and my broadband connection tests have gone back strong and good too. I've also tried the connectivity test within the app and it always come back with success. The wifi test within the app is always positive also.
I'm at a lost as to what do next other than returning the device as faulty and not fit for purpose.
Any ideas?
Many thanks,
Rob.
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14-02-2020 02:08:29
Responses (12)
L
Good morning,
Many thanks for your reply. I will give this a try.
Thanks again,
Rob.
1
17-02-2020 08:50:54
J
No sorry Ring community manager, seems to me you are just making excuses up now, why do you feel you have to blame the wi fi all the time. I spent nearly 2 hours today on the phone to ring with regards to having no 2way audio and again they tried to blame the wi fi signal, but then admitted there's a fault with the bell, these doorbells are just a load of rubbish.
1
21-02-2020 08:31:35
R
I’ve had no problems with my doorbell 2. All works perfectly fine.
0
22-02-2020 09:43:16
W
Its due to their newest firmware they released and they refuse to acknowledge theres an issue. Its slowed down the device tremendously and doesnt even charge if you use the hardwired option. If you're still within the return period I suggest you find a better product as these doorbells are now useless unless Ring puts out a fix.
2
17-02-2020 02:59:33
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J
I have the ring doorbell 2, and I have to say it was a total waste of money, a very expensive doorbell that doesn't deliver. I also pay the monthly fee which I will be cancelling, I was considering purchasing the indoor and outdoor cameras, but I won't be going ahead with that purchase now after my experience with the doorbell.
1
17-02-2020 04:35:31
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M
Yes it is due to their new firmware update, to which they don't acknowledge. Which is bad for them.
I have 4 cameras setup and the doorbell...since update doorbell is very unreliable which is hypocrite to what they tell people about their product...am switching my equipment to a different source and canceling my plan...
Was on phone with them for 2 hours yesterday trying to get doorbell camera to work right. It worked off and on still....they don't have a resolution to it
1
19-09-2021 10:26:16
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H
I have mixed feelings about Ring 2 Doorbells. I love them when they stay connected. I feel secure at home and away.
Problem is, and this is an opinion after much experimenting, their WiFi antenna/ WiFi connectivity is unreliable in the home environment. We have a joke at work: “It worked great in the lab/ simulation!”
I’m standing right next to one of my 4 devices, it’s off line and my iPhone has excellent signal, connectivity with low latency (43ms ping) and maximum speed for my account.
I understand environmental effects on WiFi. I understand walls and doors and siding and all the caveats Ring and WiFi equipment providers warn/ advise about.
It just makes no sense to me why some of these Ring devices can’t seem to play nice reliably.
0
16-02-2022 03:06:56
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Marley_Ring
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14-02-2020 10:59:55
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