Ring Video Doorbell
Ring 2 Door Bell - Very Unreliable
Good afternoon, I have a Ring 2 door bell which is proving to be very unreliable whenever i want to check the camera. It does not connect for around 70% of the time i try. I get the 'loading live' view for a while before the error 'could not open live view' message. My other wifi devices work fine around the home and my broadband connection tests have gone back strong and good too. I've also tried the connectivity test within the app and it always come back with success. The wifi test within the app is always positive also. I'm at a lost as to what do next other than returning the device as faulty and not fit for purpose. Any ideas? Many thanks, Rob.
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14-02-2020 02:08:29
Responses (12)
- C
Hi neighbors. For Live View or connectivity concerns, please try the following troubleshooting steps: - Check the RSSI for your Doorbell to determine if it's receiving a strong and stable wifi connection. You can find more information on RSSI in our Community post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4). - For help improving the wifi signal to your Doorbell, check out the troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). You may need to contact your internet service provider for assistance with more advanced router or wifi settings. - Test out the Ring app and the Live View when connected to both wifi and cellular data to see if the connectivity concerns persist across both connections or only one. - Ensure that you are running the latest version of the Ring app and of your phone's operating software. More on mobile device compatibility with the Ring app can be found [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). I hope this troubleshooting information is helpful. If your concerns persist, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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01-09-2022 07:22:14
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- F
Same here. The RDB2 is constantly losing connection to the WiFi network. Yes, the signal strength is very good (RSSI -37), and the doorbell is hardwired with 100 percent battery and "hardwired" noted in the settings. I beg to differ with the claim being made that the problem is signal strength. My RDB2 is not more than 12 feet from the router and the RSSI as noted above is in the excellent quality. The thing won't stay connected for more than ten minutes. I have rebooted both the RDB2 and the router. Not a fix. I don't know what to do at this point. The doorbell camera isn't working as advertised, and yet Ring is blaming the owners instead of fixing the problem. This can't go on much longer. We will need to either get a fix from Ring or start looking for another doorbell from another company.
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02-09-2022 07:44:52
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- F
We are now looking for another doorbell. After dozens of hours of trying to get the doorbell to stay connected, and dozens of hours on the Forum and on the phone trying to get it to work reliably, we are giving up. The problem is with the doorbell, not our home WiFi network. I am a WiFi consultant. So, we decided to replace our Ring Doorbell 2 with another doorbell from a different manufacturer.
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06-09-2022 01:03:28
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- U
Have a 3 year old wired doorbell at another house, still works perfect. Installed 2 new ones this past month and the most annoying offline status. First one worked for a month then would not recognize wifi. Did all the checks with customer suport ,they send a new one. That one connected for a minute and then offline permanently too. Wouldn't trust these on my house ,let alone a business. Seems anything on amazon is cheaply made to keep the cost down.
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21-02-2023 02:07:47
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Joseph777
I also have a ring door bell, this thing HARDLY WORKS! I try to check the live screen occasionally or in the middle of the night (since I work away from home and have a family) and this thing wont even show me the LIVE view. All I get is either “loading” or “error” I even pay the monthly subscription! Not doing this anymore, it’s been too long for this product to be so unreliable, especially for this type of product. Its a waste of money, I’m sure I can find a much better more reliable product elsewhere. I also see other people have similar problems?? Since 2020? Guess I’m not the only one who noticed these consistent issues with ring not showing me the live view. Gotta get rid of this thing 👍🏼
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01-09-2022 08:34:14
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