Hi neighbors! This is typically due to network problems or instability, but everyone’s home and network environment are different. Whenever you access the Live View on the Doorbell, it’s going to utilize both the upload and download speeds from your wifi network, so it’s important to check both of these and ensure that not too many devices are using them at the same time. You can also check the RSSI in the Ring App, which is a measurement of your Ring’s connection to your wifi. Additionally, you can find some more wifi troubleshooting tips in our Help Center Article here.
If none of these suggestions are helpful, our support team is always happy to help as well. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 