Ring 2 chime rings when you push the button but doesn't on the phone

Hi,

Newly installed Ring 2. It was working fine two days ago but just noticed that when the mailman pushed the button for the ringer, it ringed outside but the app on the phone did not ring. Checked all the suggestions, all systems show working as they should.

Hi @rfrench! As long as the Video Doorbell ring alert toggle is on in the Ring app, and your mobile device is not on silent mode, you should certainly here a notification sound. After confirming this toggle is on, please also check that bluetooth and VPN is disabled. If you still do not have a notification sound, try removing and reinstalling the app on your mobile device. I hope this helps! :slight_smile:

Ahhh that seemed to be the problem. Both the Bluetooth was on and someone-eh hemm had the ringer on silence. Thanks!

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