Ring Video Doorbell
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Ring 2 audio problems
We installed two Ring 2 doorbells this weekend. We are having the same issues on both. Video is great but sound is not. We hear the person at the doorbell fine (95% of the time) but it's very hard to hear the person indoors from the doorbell. At first we had horrible feedback. The person indoors would talk and it would continue to repeat. Customer service had us do many things including resetting. Now the volume is too low and it breaks up, sometimes on both ends, mostly from the person indoors. When we have customer service as a shared user, we can hear both ends fine. We added a friend as a shared user and we could hear him from the doorbell fine. It seems like it would be our phone but we don't know how to fix it. Also my phone works even worse than my husband's even though they were purchased it the same time, it's the same brand and all settings are the same. We have Samsung Galaxy 8 Pluses.
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01-07-2019 13:24:31
Responses (11)
- D
> @gspr4213wi wrote: > > ok so how do you turn off the event time viewer? > > You cannot in the current app version - you have to install a previous revision see my second post on page 6 here - [https://community.ring.com/t5/Video-Doorbells/Ring-2-audio-problems/td-p/952/page/6#](https://
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10-01-2020 15:23:04
- M
I am getting bad feedback on my recordings and live feed almost like a whistling
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16-10-2019 15:40:58
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- B
We installed our new Ring2 yesterday & it was fine until it updated time line event viewer today and we use I Phone. Internet wifi & RSS feeds r good. Do not see any advice on how to remove the timeline viewer. Would like to try removing it because no one can hear us speaking very well but could hear fine yesterday. Also a lot of feedback. Tnx
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22-10-2019 04:48:17
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- S
I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%. The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection.
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01-12-2019 20:08:15
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- S
I had the same issue. I had purchased the Chime Pro and had it plugged near the internet modem; I switched placing, plugged it inside near the front door and voila, issue resolved ?%. The Chime Pro extends the Wi-Fi and helps with interference of walls and other objects. The RSSI went from 68 to 47; the lower the number the better connection.
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01-12-2019 20:10:39
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SAgree with u Travis3. We are directly connected to the router with the Elite, and I have no issues using my ipad, the problem lies within the newer android phones. Sure wish for a resolve.
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03-12-2019 04:57:38
DJust got my Ring 2 yesterday and have an Android Phone (Samsung Galaxy S10) Very first test, when my wife arrived home I tried to talk to her at the door: she could not hear me and I could not hear her - extremely muted at both ends. I have found this thread and the discussion on the Samsung for
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03-12-2019 23:08:43
SYes, exactly the same for us, playback is perfect. The post about turning off video timeline event history I think was before they updated it. You are correct no way to turn it off. I have not called customer service again, been gone and just busy, but would love updates if others find solutions. Do
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04-12-2019 01:14:59
D@Sheteaches - one alternative 'work-around' is to get an Echo Show - I actually purchased one along with the Ring 2 as a Cyber Monday Bundle. Using that to answer the door does not exhibit the problem (nor my Wife's i-phone - but of course like you, there is no way I'm giving up my Galaxy!) Now th
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04-12-2019 07:37:51
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ML1504
I have exact the same issues as described above!New Ring Door View Cam - very less doorbell speaker volume not suitable for daily use!Maqy I guess that you use a Samsung mobile?If yes, proceed!!The clue is: My problem startet after activating the new "event timeline viewer" in the app. Before the audio at the door cam was much louder.This seems to be a samsung specific problem, and there exists at least on temporary solution (which imprives the speaker volume a lot, but not as much as it should be).see here in the samsung forums they are discussing the issue here: [https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3](https://us.community.samsung.com/t5/Galaxy-S10/Ring-doorbell-speaker-volume-very-low-if-answered-ring-from/td-p/554160/page/3)The fix is on the bottom of page 3 and following.This audio problem is due to how samsung handles the microphone processing, and a change RING did with introducing the "event history timeline" feature. turn this new feature off in the RING app and the audio is much improved!!I think whats going on is the following:ring app uses different microphone API (or audio interface) settings if you are using the app with or without the timeline viewer. with the viewer, some of the newer Samsung phones have problems in microphone processing, maybe due to the two mics for noise cancellation. The "old" RING interface uses an other method of getting the phones microphone input as the new RING rinterface will do.So the problem relates to RING and Samsung. They both would be able to fix it. Samsung has to work on the noise cancellation, RING app has to be redesigned to use the same audio method as before the new "timeline event viewer".Hope this helps, as to figure that out was very stressfull to me, and at least I'm glad that it is not hardeware related and there is a temporary "improvement-fix" (as even with this method the sound is less loud than using a iphone or any other brand, and you lose the comfort of the new timline viewer...)!A method to check: even on the video recordings the own voice is very low, after disabling the timeline-event viewer the sound in the videos would much improve... This is the proof that the problem comes from the mobile stream which the app delivers!
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03-07-2019 21:37:37
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