Ring 1 will not connect

Just trying to setup and it repeatedly fails. Any thoughts? I am using an Eero mesh network.

Hi,

Can you check what channel you wifi is using?

The Ring 1 is restricted on the channels it can pick up. I think it only goes up to something like Channel 10 or something like that. I can’t actually remember what the upper limit is an I could be wildly off.

It’s also only for 2.4GHz wifi.

I hope you get it sorted.

Thanks

I still can’t get it to connect. I am now trying to connect directly to the XFINITY wireless router on the 2.4 GHz band, Channel 7.

No luck at all.