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Rich notifications not working
rich-notifications
troubleshooting
ring-protect-plans
Since yesterday my “rich notifications” (thumbnail image in my iphone notification and being able to see preview when I hold down on the notification) has stopped working. I looked in my device setting on the app and there is no option to toggle rich notifications on/off.
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10-02-2024 03:41:53
Responses (1)
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Caitlyn_Ring
Hi @user76832. Have you canceled your Ring Protect plan, or has the payment lapsed? A Ring Protect plan is required to use Rich Notifications. If you do have a Ring Protect plan, but Rich Notifications still aren’t working, there are a few troubleshooting steps here based on which operating system your phone is. Lastly, make sure your Ring app is fully updated to the latest version available from the app store.
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12-02-2024 04:47:48
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