Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
B
Rich notifications (Android) not working since today
hardwired-battery-video-doorbell
Rich notifications (Android) not working since today... Force stop, clear cache and app storage, restarted phone, disconnected/reconnected Ring (Ring 2).... Can see the notifications but NOT smart anymore (no snapshot). Anybody else? Was still working yesterday and app has been updated 5 days ago...

4032

0

67

05-08-2021 03:07:49

Responses (29)

S
Yes mine is exactly the same, tried everything you've done but no joy also, doesn't always give the motion notifications aswell, same on the wife's phone, I've no idea what's wrong, I've give up

4

05-08-2021 04:22:12

J
I’ve had the same issue on iOS, I contacted Ring and they are investigating. When I called they weren’t aware of an issue. But from a Twitter chat about an hour ago they are now.

6

05-08-2021 04:51:24

B
Thanks for the post guys. Mine has been doing the same. Pretty frustrating to get a push notification with no preview pic

4

05-08-2021 04:58:26

J
On one other point my rear floodlight camera light is working okay with the rich notifications. It just seems to be the doorbells affected!!

2

05-08-2021 05:24:14

W
Having the same issue with the wired video doorbell. No rich images with the motion detection notifications today. Uninstalled the app on both android phones, no difference (no surprise). ![RING_Screenshot_20210805-172238|230x500](upload://nmUTqPbgFgxzs2p8ql4PZPUnCYK.jpeg)

1

05-08-2021 05:56:52

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution