Rich notifications (Android) not working since today

When will there be an update? Customer service was no help. I’d at least like to know it’s being worked on. From looking at other incidences it appears updates are given but nothing for this one?

1 Like

Exactly ! I wonder if Ring will refund dice their products are faulty. So we can purchase a reliable product. I , like others are getting extremely frustrated. Not only with the features not working, but lack of customer service response.

3 Likes

Any way to turn it on for solar devices. Yes they have batteries but they are constantly charged (daytime) and almost always at 100% so should be a way to turn it back on for those devices if not all. (If a battery drain issue).

It’s been 5 days now, how is this still not fixed? It’s basic customer service to at least give an update every day or so. The status page hasn’t changed since the 5th. I love how it says the apps are on 99.98 % uptime when a significant feature has been down for 5 days and counting.

2 Likes

Does anyone know the cause of the outage? I’ve done chate twice with customer service and only get what seem like automated responses. I’m losing faith it is even bring worked on with the lack of any communication from ring.

2 Likes

My Ring doorbell is hardwired and the Rich Notification is not working too.

3 Likes

Mine been like it since Friday

Rich notifications has been down for a week now. Is there a ETA for a fix?

1 Like

This shouldn’t be hard to fix in a week. At least provide updates.

3 Likes

Hey neighbors. You can subscribe to updates for this outage by visiting the link in the marked solution for this post. Once on the status page, click the Subscribe button. Thank you for your patience.

I have subscribed but there are no updates. This has been down for a week now and still no update.

4 Likes

I agree with you how is it that this ring techs cant fixed this problem,
What bug are they having so much trouble with?

2 Likes

so basically according to status.ring.com the problem supposed to be only with battery powered devices but ours is wired connected so why arent we getting rich notifications previews?

Still no updates? Is this even being worked on? We’re at almost 2 weeks and still no resolution or update. Terrible customer support.

They are working for me today.

Nice thumbnails as a rich notification on android are back.

Thank you ring :slight_smile:

1 Like

Mine started working again.

1 Like

Hi neighbors, you should be receiving your Rich Notifications again. Thank you for your patience while our team worked to resolve this. Please follow the instructions below to make sure everything is turned on correctly in your app for you to receive Rich Notifications and you should be good to go!

  • Open the main menu in your Ring mobile app in the top left corner.
  • Select Devices and choose which Doorbell or Cam you would like to update this feature on.
  • In your device settings select Rich Notifications and toggle the feature On or Off.

Thank you again for your patience!

1 Like

Rich Notifications stopped working again. I noticed this today, about 2 hours ago…

My rich notifications are not working again, anybody else’s the same

Yes. I stopped getting rich notifications this morning on my battery devices.