Rich Notification

Phildakid06 · August 9, 2021, 10:19pm

Does anyone know when the rich notification issues will be resolved, it’s been down for a while now?

EB2 · August 9, 2021, 11:44pm

I’m surprised there has been no communication and updates on if the problem has even been identified after 4 days like other issues will show. I would like to know if the problem has even been found as it has decreased the value of paying for a plan and owning devices greatly.

SerialStorm · August 10, 2021, 2:16pm

Agreed, normally issues are quick to be resolved but seems they are leaving this one out of their repairs. An update would be nice for such a useful feature.

And it is affecting solar devices too so you would think they wouldn’t be classified as “battery”.

OMMBoy · August 18, 2021, 7:54pm

A quick search on Ring.com found this: https://status.ring.com which shows an overview of all Ring.com system and service statuses (including the status of Rich Notifications).

You can also subscribe to receive Rich Notifications system status updates!

EB2 · August 11, 2021, 2:36pm

There has been no update in a week. Defeats the purpose.

Alli · August 11, 2021, 2:58pm

Agreed. No communication at all from ring. And it’s been down since before aug 5
I believe !!!

Phildakid06 · August 12, 2021, 1:56pm

Thanks but I’ve already done that, it was the first thing I did before being prompted to join the ring community. There’s been no correspondence or updates about it being resolved at all.

ColonelFlounders · August 12, 2021, 6:51pm

Notifications without a snapshot are worthless. It’s been a week now and no update. Need to start looking at an alternative to Ring.

Britishgeek · August 13, 2021, 1:19pm

Without Rich Notifications the Ring is pretty useless !! It was one of the main reasons I bought it !! Why is it still down and why are we not being kept up to date ???

Tom_Ring · August 13, 2021, 9:50pm

Hi neighbors. There are no new updates at this time. Rest assured, we are still working to correct this. To stay up to date, check the solution for this post to find out how to subscribe to updates. Thank you for your patience while we work to resolve this.

Amylogamy1953 · August 14, 2021, 12:29am

I totally agree. This is one of the features I am paying a monthly fee for.

Dreammage · August 16, 2021, 6:02pm

BTW, this isn’t just for battery power devices. Rich notifications are disabled for all devices. They should update their status to reflect that.

Rburon · August 17, 2021, 2:33am

I see see it says Battery,My Doorbell is wired and I’m having the same problem. Will they fix the wired ones too?

Rburon · August 17, 2021, 2:39am

You’re right. My doorbell is wired and I’m having the same problem

Dee21 · August 17, 2021, 3:44am

This is a pretty useless device to me w/o rich notifications. I’m going to cancel my service if this continues. It’s been broken forever!

Caitlyn_Ring · August 18, 2021, 7:54pm

Hi neighbors, you should be receiving your Rich Notifications again. Thank you for your patience while our team worked to resolve this. Please follow the instructions below to make sure everything is turned on correctly in your app for you to receive Rich Notifications and you should be good to go!

Open the main menu in your Ring mobile app in the top left corner.
Select Devices and choose which Doorbell or Cam you would like to update this feature on.
In your device settings select Rich Notifications and toggle the feature On or Off.

Thank you again for your patience!