Return form

Hi there please can I request a return form?

Hey, @Alrx! Here’s our return policy with steps on starting the return process. :slight_smile:

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Started this return procedure on 20th May
Needed to return the Ring doorbell I purchased
After 40 mins on web chat line I was assured a Returns label would be emailed to me within 48 hours
I phoned 50 hours later went through sanme procedure requesting return label
Have never received return label
Does this procedure actually exist!!

Hi @user12878. I’m sorry you haven’t received a return label yet, but I would suggest following up with our support team once more and letting them know you previously requested a label. The Community is a public forum, so we aren’t able to assist with account-specific concerns, such as obtaining a return label. This process will need to be completed with help from our support team.