Retrofit kit: Wires 18g, won't enter the terminal hole

Hi, I have a retrofit alarm system. I can get the alarms to work. In about half of the cases, the terminal screws are fully retracted (unscrewed but still present). I have 18g wires (resistor ends and grounds). I try to line up the wire with the center line of the terminal screw but the wire will not go in. It does, sometimes go in well off of center. Am I doing something wrong? Thanks.

Hi @Natzure. All of the information we have regarding the Retrofit Alarm Kit and how to install it can be found here in our Help Center. If you’re not able to find an answer there, the next step would be to contact our support team to take a deeper look. Make sure you select the option to speak with the Ring Alarm team specifically.