Ring Alarm
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RETROFIT AND CURRENT SENSORS
GOT OUR RETROFIT KIT IN THE MAIL YESTERDAY. LOOKED AT THE PANEL FOR THE CURRENT ALARM LAST NIGHT. EACH ZONE HAS 4 WIRES FOR EACH DOOR/WINDOW SENSOR. BLACK/WHITE AND RED/GREEN. FROM WHAT I UNDERSTAND THE BLACK AND RED SHOULD ONLY NEED TO BE WIRED TO POWER A SENSOR SUCH AS A MOTION SENSOR. THE CURRENT SYSTEM IS WITH ACS AND WAS INSTALLED WHEN THE HOUSE WAS BUILT A FEW YEARS AGO. WE JUST BOUGHT IT 2 WEEKS AGO. AM I CORRECT IN THINKING JUST THE WHITE FOR COMMON AND GREEN FOR EACH SENSOR NEED TO BE HOOKED UP? I WOULD LIKE TO GET IT INSTALLED WITHOUT HAVING TO SCHEDULE IT FOR OVER 2 WEEKS FROM NOW THRU THE WEBSITE. ANY HELP IS APPRECIATED
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21-10-2020 13:27:56
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Caitlyn_Ring
Hi @RJOHNS74. This and more can be found through the links in our [Community post](https://community.ring.com/t5/Ring-Alarm/Ring-RetroFit-Kit-Helpful-Tips/m-p/6722) about the Alarm Retrofit Kit. If you are unable to find the exact solution, check back here to see if other neighbors have shared a similar experience with their Retrofit Kit throughout the Community. You can also give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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21-10-2020 15:54:56
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