Resolving issues

How long does it take for staff at ring to resolve a issue. It’s been 2 weeks and counting with emails and phone calls to the US. All specified items request have been supplied and still no answer.
What’s the process you have in place to resolving these issue. Keep the customer in the loop would be something that all company do regardless of CV19.

Hey @Lazz. Are you currently working with our support team on a concern? Since this is a neighbor to neighbor support form, we’re not a direct line to our support team. To follow up on your concern, I would recommend reaching back out to our support team at one of the numbers availablehere. They’ll be able to take a look at your previous contacts and the information sent in order to get this taken care of. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times when calling and our general email support is unavailable for the time being. If you are outside of the US, please read our response to COVID-19here to see how to contact support.