Tom - I like your suggestion but have failed to get anywhere talking to ring support. I was told the spotlight replacement would take 3 weeks due to out of stock but I found that I could buy one and get it in 4 days. How does that make sense. This is after several other Support mistakes.

Hi @user48046. I'm sorry to hear that. Unfortunately, our support team is the only one who can assist you with this, as we in the community cannot access your private account information.