Replacement for the battery base cover - Stick up Cam Gen 3

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1

I misplaced the battery cover on the bottom for my stick up cam.

How can I get a replacement?

Thanks

2

@swcf wrote:

I misplaced the battery cover on the bottom for my stick up cam.

How can I get a replacement?

Thanks

Hello @swcf ,

The cover for your Stick Up Cam is not a typical item sold on Ring.com but you can contact Ring Support for help and a replacement part by telephone:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

I hope you find this information helpful. :slight_smile:

2 Likes
3

I spoke with customer support and a battery cover is not something they sell. I find this amazing since its a part that can get lost easily when removing the battery for charging. customer support suggested i cover the hole with packing tape!

4

I just also lost the battery cover to my ring stick up cam. I spoke with ring customer service tech support. They said the part is not sold online but were able to arrange to ship a replacement one to me for free. Said in should arrive in 7-10 business days. Maybe worth your trying calling again?

1 Like
5

I lost my battery cover as well, I called today they told me they do not have that part avail therefore they do not ship that part out. This is frustrating because it’s a crucial part of the camera itself, you would thing they would include this as a spare part.

6

Hey @user72056, if it’s such a crucial part, I would think you wouldn’t lose it so easily?

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