Had to get a replacement ring door bell due to the microphone not working. How do I switch the protection plan over to my replacement device with out having to start a whole year subscription over?
Hey @Katiedid. If you have a Plus Plan on your account, you shouldn’t have to move anything over. If you had a Basic Plan for your old Doorbell, you should be able to go into My Plans after logging into Ring.com to cancel the old Doorbell’s plan and then sign up for a new plan for the new Doorbell after. For further assistance with this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.