Had to replace faulty device & now the new ring doorbell isn’t connecting to my subscription that I had already paid for the ring protect. How do I sort this please?
Hi there, @Leo3! As mentioned in our Protect Plan help center article, when replacing a Ring device in the Ring app, the Protect Plan should transfer over. This process should be automatic as long as the old device was not deleted from your account before the new device was set up and the transfer took place.
If the old Ring device has been deleted already, but the videos and/or the subscription did not transfer over, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.