Replaced a ring doorbell with a new ring doorbell after old one stopped working. Question is, does my old service from my old ring transfer to the new one. I paid for the year already on the old doorbell.
If you just received a replacement device after troubleshooting with our support team, your plan should certainly transfer. This process should be automatic as long as the old device was not deleted from your account before the new device was set up and the transfer took place. Check out our Help Center article about plan changes for more information.
If this transfer did not take place, or the old device was already deleted, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.