Our Ring doorbell (couple years old) will repeatedly go to a cellular signal and reconnect shortly afterwards throughout the day. Probably once per hour or more. Internet is otherwise working fine. Does anyone know how to fix this?
Hi @Denham24. There is no cellular signal available for your Doorbell, but if it is disconnected and reconnecting frequently there are a few things you can check. First, I’d suggest looking at your Doorbell’s RSSI to make sure it is within a good range as a high RSSI can cause your Ring to disconnect. Additionally, you can find some tips on how to make wifi work for you in our Help Center Article here.
I hope these suggestions help, but if they don’t, please give our support team a call at one of the numbers available here. They’ll be able to look into it further for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.