Repairing base station

When I tried to pair base station as I got new modem and router, there was no spinning light but there was blue light flashing. Of course, I have not been able to pair the base. Please help!

Hey @Uofayoung. Have you reached out to our support team on this concern or gotten this resolved on your own accord? If not and the Base Station will not go into pairing mode, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors that run into this concern! :slight_smile: