Ring App
Renaming cameras
The ring app notifications not working properly. Found the cause: Renamed cameras and replaced other cameras but the notifications app side has not followed the changes and have left the old names, there is no way to correct this so some of my cameras not giving me notifications while some others dont listen to the boundary settings, all totally messed up. Support has proven to be absolutely useless
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19-09-2023 07:26:19
Responses (4)
- P
YEP! JUST PART WITH RIMG. THAT SEEMS TO BE THE RIGHT ANSWER. YOUR SOFTWARE SIMPLY NO LONGER WORKS YOUR PROGRAMMER DROPPED OUT AND YOUR NEW TEAM DOES NOT SEEM TO HAVE THE KNOWLEDGE. RIMG USED TO BE INNOVATIVE AND GOOD SOME YEARS BACK NOW JUST EXPENSIVE TRASH. And when I try to post reply you TRYINH PREVENTING TO DO SO.
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15-05-2024 04:43:10
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- P
Replying Following on a Samsung smart phone, so Android To recreate the bug, that is when one change the name of the ring camera following which the ring no longer rings. Change the name of your camera using the general settings Close ring Open the device settings Go to notification settings Select app alert tones in the audible alerts Select motion alerts or ring alerts Look at top of the screen the name of your ring camera might not have change so your notifications might not work. So there is a bug in the software where the name of the ring camera was not modified when one changed the name or ring crashed. Sometimes ring app crashes without warnings You will find the apps that have crashed, though ring has the means in wiping them off, in the device care of your phone, right top menu.
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16-05-2024 06:17:13
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Justin_Ring
Hi @PatriciaMarchand. If your notifications do not have the correct name of your Cameras, try the following steps: - Verify that your Ring app and phone are up-to-date with the latest updates available. - [Reboot your Cameras using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Disable any active VPNs on your phone. - Uninstall and reinstall the Ring app. Verify your [phone is compatible to reinstall the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) before removing it. If you have tried these steps and are still having the same concern, give our support team a call to further investigate. In the Community, we can only offer basic troubleshooting steps; our support team will be able to take a deeper dive into your concerns. You can also reach out to our support team on Facebook or Twitter (X) by sending a private message to @Ring.
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21-09-2023 05:21:25
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