Removing a Window Sensor

The window sensor on our daughters bedroom stopped working after 1 year - we replaced the battery and no luck. No biggie we just bought another sensor and put it on the same window. I have taken down the old (offline) sensor - but I keep getting an error message when I try and REMOVE it from our list of equipment - so everytime we arm the house we have to bypass that old sensor…How can I REMOVE the non-working sensor??

Hey @MichelleW. To remove the old contact sensor, follow these steps:

  • Open up the Ring app and go to the main menu

  • Select Devices and then Alarm Base Station

  • Find the sensor you are trying to remove and select that

  • Select the gear/cog icon at the top right

  • Select Advanced Options

  • Select Remove Failed Device and then Remove

Hope this helps!

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Thank you!! That worked!! I appreciate the quick response!

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