Removing a keypad that doesn't exist

Products Ring Alarm
#1

I am removing my ring alarm system, but keeping my cameras, and I have removed all but the base station and one of the keypads. Trouble is that i cannot find that keypad and so I cant complete all the steps in the removal process. How do I remove it?

Also, the basestation doesnt seem to have a remove device button. How do I remove the base station?

Thank you

Jim

#2

Hi @Oklahoma_Jim. Try following these steps. Open the Ring app and select - Menu > Devices > Alarm Base Station > Keypad > (Gear Icon) > Advanced Options > Remove Failed Device > Remove. This will remove the device automatically. I hope this helps