Ring Video Doorbell

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Removing a deactivated device
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I have deactivated a faulty ring doorbell and replaced it. I need to remove the old device as Alexa cannot differentiate between the old and new one. How can I remove the old one please?The device settings is not available to remove it because it’s deactivated. I no longer have access to the original device.

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29-01-2023 08:41:09

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