Remove devices but don’t remove users

On the ring alarm I’d like the ability to remove all devices but not remove the users. Oh have pet sitters stay at my house and when they aren’t sitting anymore I want to remove the user from all devices but no delete their account. When they come next time I want to reenable the devices without sending a new account. Can you please add this as a feature enhancement.

Hi @user36336. You are able to remove access for the Alarm System and other Ring devices from the Shared User without having to delete the user. To do so, follow these steps:

  • Open the Ring app
  • Choose the menu button (three lines in the upper left corner).
  • Select Settings
  • Tap on Shared Access
  • Select the Shared Users name
  • Toggle off access to Alarm and any other Ring devices they have access to.

This is not available for Alarm Guest Users.

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