I changed my mobile phone well over a year ago and after struggling to connect my doorbell to my new phone I gave up. Several months later I cancelled my subscription. After a recent local burglary I’ve started the seemingly impossible task again. I’ve managed to connect the doorbell to my phone using my alternative email address, but my bank card is now being rejected when I’m trying to start a new protection plan. I don’t have an alternative card. Is there any reason why I can’t use my same bank card?
Hi @9cb1fa5100155e9093213d4cf6e1b8. It sounds like you created a second Ring account, and your card is still on file with your first Ring account. I would urge you to reach out to our support team for further assistance on this, as they can look at your account and help get everything squared away. You can give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.