Registration help

I need help with a doorbell registration previous owner says they have removed all devices but I still can’t register

Hi @Ga. I’d recommend checking out this Help Center Article here on taking over the ownership of a Ring device. If possible, I’d suggest reaching out to the previous owner again to ensure they fully removed the device from their Ring App, rather than just deleting the Ring App. If you can’t get a hold of then, our support team can explore all options available with you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: