Thanks for the reply. I have already reached out to Customer Support twice and got nothing but the runaround. After jumping through the hoops of power cycling the camera twice and then having to climb a ladder with a bad back twice to reset camera and putting up with the malarky that Dan gave me on the second call to Customer Support, I don’t know where to go now. None of these solved my problem.
Finally, I read on the internet that the IR Filter was stuck and this is a well known problem to Ring. I took the suggestion of that article and lightly tapped the camera and evidently the filter dislodged. I have no earthly idea how long this will last. It is definitely a hardware problem. Ring Customer Support evidently just wanted to give me the runaround till my warranty had expired. For sure, Ring didn’t want to fix/replace a defective product under warranty.
I had hoped that someone at Ring would have reached out to me privately, but I guess that is too much to ask in Customer Service these days…
I am sorely disappointed in Ring and their aftersale customer support. I will make sure my people will hear about how Ring didn’t help the customer, but they won’t hear my singing praises about Ring or their customer support.