Red tint on screen

Our Ring floodlight has a red tint when we view it. It started 3 days ago. We have tried to reset it twice and it has not helped at all. Started as a smallsquarevin center of screen and now covers the whole screen.

Having the same issue with red tint on only one of my security cameras. What’s the best way to actually get Help from Ring?

Hi there, neighbors! If you are noticing a colored tint on your image, try power cycling the Camera. This can be done by either taking the battery out and reinserting after a few moments, or unplugging the Camera for a few moments (if wired). You can also try out a reset by holding the Camera setup button.

If this does not improve your image quality or resolve the color concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.