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007jimmy

Recordings freeze

hardwired-battery-video-doorbell

Does anyone else have problems with recordings freezing. I have really powerful WiFi and the bell is about 6ft away from the router. Everytime it records someone the video freezes

1663 •

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04-04-2021 10:53:15

Responses (1)

T

Tom_Ring

Hi @007jimmy. What is the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229) for this device? The RSSI can impact your video quality if it is too weak. If you are unsure how to find your RSSI, this Community post [here](https://community.ring.com/t/explore-through-the-map-of-the-ring-app/48062/2) will show you how to navigate there.

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07-04-2021 07:34:58

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