Recordings always start with the person walking away...how do I change it to record them walking up?

Hey neighbors. This concern can be caused by a low RSSI, Motion Frequency settings or Doorbell Placement. You can check your RSSI in the Ring app under the Device Health menu. An RSSI of -60 or low can cause a delay. To help adjust your Motion Settings, check out this Community Post here. If you’ve made these adjustments to no avail, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.