we have two Ring cameras, model: Stick Up Cam, PoE powered and using ETH connection and with the latest firmware.
and for one camera, the recording time after motion has been detected is 30 seconds but for the other camera is about maximum 5 seconds at most.
anything I could do?
thank you.
Hey @bogdanrusu, the device that is experiencing 5 seconds recording should need to be looked into further. If you could, please reach out to our support team here so they can take a deeper look into this. Please feel free to come back and let us know what they did for you in case something like this happens to another neighbor - that way they’ll know to do what you did!
Thank you for your message.
I’ll contact your support team.
Ring video only shows for 5 seconds