Video connection concerns like this can often be caused by wifi signal interference. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. If your wifi signal and speeds are sufficient, check out our [Help Center article on ports and protocols](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices). I hope this helps ! :)