Ring Security Cameras
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Receiving “Something went wrong” after deleting videos, past get days. Yet videos get deleted. Bug report
troubleshooting
wireless-security-cameras
ios
hardwired-battery-video-doorbell
Receiving “Something went wrong” after deleting videos, past get days. Yet videos get deleted. Bug report.
9340 •
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36 •
02-07-2021 10:50:11
Responses (45)
3
I’m having the same issue as everyone else. Any update on when this will be fixed?
1
22-07-2021 07:49:46
P
Cannot select multiple video's for deletion after last week's update ("something went wrong error msg). I can manually select individual videos and delete.
Please fix this! 😊
1
05-07-2021 04:43:08
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A
I have been having this exact problem and everything including app and iPhone are up to date. Any ideas when this will be fixed?
1
06-07-2021 02:35:01
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M
Hi there, neighbors! Please ensure there is not a vpn enabled on the mobile device. I recommend also attempting this from the Timeline in the Ring app, as well as from the Event History section of the Ring app, to see if there is a different result. As a similar test, try deleting events from your history at Ring.com, via web browser. Feel free to let us know how this goes! :)
0
06-07-2021 06:25:42
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S
Running iPhone 11 Pro Max on Verizon network using your ring app and I get the same issues. Version 5.41.0
When deleting all videos it comes back with an error “something went wrong”.
However when I log back in they appear to be gone.
I do have
3 floodlights
3 ring drop cams WiFi battery pack
1 ring doorbell version 1.0
1 ring doorbell version 2.0
Ring alarm system and about 50 sensors including 3-4 smoke detectors panic buttons etc
Seems to be a software bug
0
12-07-2021 03:24:09
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trail-explorer
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03-07-2021 02:08:11
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