Responses (9)

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  Caitlyn_Ring

  Hi neighbors! If the steps Marley listed aren't applicable or do not resolve your concern with these incorrect notifications, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Provide them with this information so they can properly notate it on your account and walk through any applicable troubleshooting steps available with you. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  06-10-2021 06:24:41

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  PegM

  Yes. I have the same problem.

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  13-10-2021 01:47:26

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  jruss71

  I am also having this exact same problem. I have contacted support and they asked me to delete the app and reinstall it which did absolutely nothing. This is obviously a backend problem with the accounts still being linked to the old neighborhood and a bug in Ring's systems and should be addressed by engineering ASAP. I am so sick of receiving gunshot alerts at 2AM from my old neighborhood. That's one of the main reasons I moved. I am going to delete my account and try creating a new account today I am so sick of this!

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  05-11-2021 12:51:40

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  Caitlyn_Ring

  Hey neighbors! To correct the location shown in your Ring app you will need to update the address by re-entering it in settings. Follow the steps below to update the location in your app. * Ensure your [Ring app is up to date](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). * Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner. * Confirm the location you would like to update is selected at the top, then select **Settings** . * Select **Change Address.** * Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring. * Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well. * Confirm your address is correct on the map. * Confirm the name you’d like for your **Location.** * You are all set with an updated location! If you are a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account), have the original owner remove your access and then send you a new invite after they have changed the address. For persistent concerns, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  25-03-2022 04:14:13

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  lisbethmetallium

  This does not solve the issue. I have edited the address so it shows my correct new address in all of my settings. Yet, when in the Neighbors section, I can only see the perimeter for my old address and get notifications for that location that was across the metro I live in. I've been trying to figure out how to fix this for about 3 years now in my app since we moved and have yet to get it fixed, despite deleting/redownloading the app and making sure my iPhone is up to date. The ONLY solution I have been able to find is to log out of my account entirely and be logged into my husband's account in the app since he's the primary user. For some reason changing the address worked great for him but not for me, I assume because I'm a secondary user. Knowing this has been an issue for years seems a little ridiculous. This is one of the best home video systems and for the Neighbors section of the app to have this sort of glitch for so long is such a major con. Considering switching to a different camera system in the future if silly issues like this don't get addressed.

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  21-06-2023 02:45:41