Hi @waqqas31. Do you have any Bluetooth devices, such as a smartwatch or wireless headphones, connected to your phone at the same time that you're accessing the Live View? If there is anything else connected to your phone that utilizes the microphone and speakers, it could be what is causing this interference.

I did have my smartwatch connected to my Android phone, but nothing connected to my iPhone and the interference was worse on the iPhone. But even then, I put my iPhone in airplane mode (and turned off bluetooth manually) and only turned on WiFi to access the app, and the symptoms were no better.

I did some more testing, and as a matter of fact, the video also stalls in Live View. It's almost as if the buffer is quickly filled up then both the video and the sound do not stream properly thereafter.

@Caitlyn_Ring Any idea what might be going on?

@waqqas31 It could be caused by the connection to your Doorbell. I'd recommend checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) on the Device Health page to check if the Doorbell is receiving a strong wifi signal. We also have some additional troubleshooting tips specifically for audio and sound concerns in our Help Center [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide). If this persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can look into this further and offer more advanced assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.